Refund & Delivery Policy
Last updated: [07/10/2025]
Thank you for shopping with The Global Nepali (Order Now LLC). We work with our trusted partner Order Now Pvt. Ltd. (www.ordernow.com.np), a leading e-commerce company in Nepal, to ensure your care packages are delivered with care and efficiency.
❌ No Refunds or Returns
All sales are final. Due to the personalized and time-sensitive nature of our care packages, we do not offer returns or refunds once an order is placed.
Once your care package order is confirmed, it is guaranteed for delivery through our delivery partner in Nepal.
✅ Case-by-Case Refund or Exchange
If the delivered product is of poor quality, you may be eligible for a refund or exchange, evaluated on a case-by-case basis.
📞 For assistance in Nepal, contact our local support team at: 9802302014
We will work with our Nepal delivery partner to investigate the issue and resolve it promptly.
📦 Important: Recipient Information Required
To ensure smooth delivery, the recipient’s full information in Nepal must be provided at checkout or emailed to us within 12 hours of placing the order.
Please include the following in the Order Notes or email to theglobalnepali@gmail.com:
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Recipient’s full name
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Phone number (Nepal)
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Full delivery address (including district and ward number)
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Recipient’s email address (if available)
Failure to provide complete and accurate delivery details within 12 hours may result in delivery delays.
🚚 Delivery Guarantee
Once placed, your order is guaranteed for delivery by Order Now Pvt. Ltd. in Nepal. Delivery times vary by location and availability.
Delivery timelines may vary based on location, product availability, and public holidays in Nepal.
📸 Social Media Disclosure
For quality control and marketing purposes, some delivery photos or moments may be shared on our official social media pages.
If you wish to opt out or have a post removed, please contact us via:
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📧 theglobalnepali@gmail.com
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📱 Message the official page on Facebook or Instagram
Your privacy and preferences are always respected.
❓ Need Help?
For any questions or delivery concerns, feel free to reach out to us at:
🌐 Email: theglobalnepali@gmail.com
📞 Nepal Customer Support: +977 9802302014
📞 US Customer Support: +1 (405) 585 6268
We’re here to help you share love across borders. 💛
